The Profit Motive Sidelining Corporate Responsibility and Safety -- Boeing Dereliction

"As the pilots of the doomed Boeing jets in Ethiopia and Indonesia fought to control their planes, they lacked two notable safety features in their cockpits. One reason: Boeing charged extra for them.
For Boeing and other aircraft manufacturers, the practice of charging to upgrade a standard plane can be lucrative. Top airlines around the world must pay handsomely to have the jets they order fitted with customized add-ons."
"Sometimes these optional features involve aesthetics or comfort, like premium seating, fancy lighting or extra bathrooms. But other features involve communication, navigation or safety systems, and are more fundamental to the plane’s operations."
Many airlines, especially low-cost carriers like Indonesia’s Lion Air, have opted not to buy them — and regulators don’t require them."

"Now, in the wake of the two deadly crashes involving the same jet model, Boeing will make one of those safety features standard as part of a fix to get the planes in the air again."
The New York Times

Boeing 737 Max 8 planes have been grounded in the UK.

Christopher Furlong/Getty Images

"They’re [manoeuvring characteristics augmentation system (MCAS)] critical, and cost almost nothing for the airlines to install."
"Boeing charges for them because it can. But they’re vital for safety."
Bjorn Fehrm, analyst, aviation consultancy Leeham

"[The 737 Max will be grounded until] the problem is solved. This country was one of the first to ground the 737 Max planes. That is absolutely the right thing to do. There are clearly some very alarming circumstances around the two accidents [Lion Air flight 610 and Ethiopian Airlines flight 302] that have taken place."
"It is something that Boeing clearly have to deal with because, unless and until the problem is solved, I can’t see countries like ours allowing those planes to fly again."
UK Transport Secretary, Chris Grayling

A Lion Air Boeing 737 Max 8 plane parked on the tarmac of Soekarno–Hatta international airport near Jakarta, Indonesia Photograph: Reuters

It has become standard for manufacturers such as Boeing not to include upgrades that can be critical to a plane's performance and ultimately the survival of its passengers and crew unless the purchaser is willing to pay an additional, hefty fee. Typically, low-cost airlines will consider upgrades as non-essential and opt not to spring for them. In the instance of both the Indonesian and Ethiopian carriers this has proven to be a massive error in judgement.

Almost as serious as the decision by Boeing to extract every last dollar possible out of their customers even if the end result might be airborne carnage.

Upgrades that in fact represent essential standard safety features eliminated because the buyer feels they're unnecessary and the seller feels their product can be used to squeeze every last bit of profit out of a reluctant buyer or they can face the consequences. It's hard to imagine that a 'reputable' manufacturer with global sales could not foresee that it too would face fallout as a consequence of their unwillingness to be responsible unless they're paid to be.

Now that the worldwide fleet of this model of a popular passenger jet is grounded and its future unknown after the entirely preventable mass deaths of two failures in air transport safety, the company deserves the censure coming its way. The company made the decision not to include a critical safety process leaving it up to airlines whether to pay to upgrade a standard plane and regulators are certainly at fault for enabling manufacturers to get away with a situation where low-cost carriers can opt not to buy 'optional' extras.

Safety is not optional.

The stunning communications failures all around demonstrate just how careless all major actors involved have been. When the downed Lion Air plane in a flight previous to the disaster exhibited the threat in its erratic performance and its pilots had no idea  how to respond, an off-duty pilot who happened to be flying with them leaped to the rescue, diagnosing the problem, instructing the crew how to respond to disable the malfunctioning flight-control system, saving the jet and its passengers and crew

That this air crew and the helpful pilot failed to report the incident and the plane once again took off with another crew having as lax training as the previous one, leading to a similar malfunction and the crash into the Java Sea where all 189 aboard were killed is beyond belief. But as hostile to reason as this event was, it evidently has aided investigators in understanding what happened to the Ethiopian airliner March crash and why it is some 737 Max pilots have no idea how to respond when the plane malfunctions.

Indonesia's National Transportation Safety Committee's report on the November crash contained no data that might have been useful to other carriers with this plane in their fleet, and their pilots inadequately trained in its operating details. The Lion Air crash on its second malfunctioning flight reveals through the cockpit voice recorder on investigation that the pilots desperately checked their quick reference handbook to attempt a response before crashing as the Indonesian officer called "Allahu akbar" as the plane hit the water.

Airline mechanics with Lion Air attempted to fix issues on the plane four times after reports from pilots of incorrect displays of speeds and altitude in two prior flights, replacing a key sensor. Both the plane manufacturer and Indonesia's safety committee are guilty of malfeasance in failing to tend to due diligent safety procedures. In requesting maintenance for the plane that had come close to disaster on its October 28 flight, no mention was made by the pilots of the stall warning and faulty sensor, still delivering false readings when it took off the next morning then crashed.

The March 10 crash of Ethiopian Airlines Flight 302 followed the same trajectory of events. Now questions are emerging over Boeing's design of the new 737 model, and how they were even approved. The inspector general of the U.S. Transportation Department is undergoing a review of the plane's certification while the U.S. Justice Department has struck a grand jury seeking records in a potential criminal probe of that certification.

The U.S. pilot's unions speak of the potential risks of the system, the Maneuvering Characteristics Augmentation System as having not been sufficiently explained in training. Boeing, required by the FAA to notify airlines about the system in the wake of the Lion Air crash, sent a bulletin to its customers with the Max in their fleets reminding them of the disabling process in response to an emergency.

Had their clients, including the Ethiopian Airlines disseminated that 'reminder' to upgrade the expertise of its pilots, why would the pilots on the March flight not have known how to disable the system?

Priests swing incense over empty caskets draped with the Ethiopian flag at a mass funeral at the Holy Trinity Cathedral in Addis Ababa on March 17. (Mulugeta Ayene/Associated Press)